About CicadenceCicadence is an operational intelligence platform for specialty pharmacy and regulated-medicine operations teams — giving supervisors and directors real-time visibility into queue volumes, staffing gaps, and throughput.Why We Built ItCicadence comes out of 15 years inside specialty pharmacy operations — watching good teams manage 80-case prior authorization backlogs out of spreadsheets while leaders waited until Friday to learn where the week broke. The tools available told you what already happened. We built something that shows you what is happening, in time to do something about it.Technical ArchitectureBuilt with React, TypeScript, Tailwind CSS, PostgreSQL, and Express.js.Core Platform Features

Multi-tenant organization system with data isolation

Drag-and-drop workforce management interface

Real-time collaboration and updates via WebSocket

Staffing Efficiency Score per location and queue

Advanced scheduling with conflict detection and recurring shifts

Reports and analytics dashboard with operational intelligence metrics

Enterprise subscription features with role-based access control

Industry-specific configurations and templates

Demand-based staffing calculations with productivity targets

Employee self-service portal for schedules and time-off requests

Development Timeline

Project Conception — Initial planning and architecture design

Core Development — Building the foundational platform features

Advanced Features — AI intelligence, integrations, and enterprise capabilities

Platform Launch — July 2026