Cicadence Help CenterBrowse the Cicadence knowledge base for guides on getting started, REMS Operations, queue data ingestion, queue management, employee assignment, scheduling, reports, admin settings, and troubleshooting common issues.REMS OperationsConfigure the REMS Operations module for psychedelic medicine programs and esketamine treatment centers. Covers center readiness checklists (URAC, ACHC, NABP), provider credential tracking with expiration alerts, dosing room scheduling, MADRS outcome recording, and evidence export packets for accreditation reviews. See also: REMS Operations overview.

Setting up your center readiness checklist — map requirements to accreditation standards, assign owners, attach evidence, and track live completion status.

Managing provider credentials and REMS certification — track certifications, DEA registrations, and licenses with 30/14/7-day expiration alerts; credential-gated scheduling prevents uncertified providers from booking dosing sessions.

Dosing room scheduling and session monitoring — book rooms against credentialed providers, record session check-ins, and capture MADRS assessments at session close.

Tracking MADRS outcomes and patient progress — per-session score storage, response and remission threshold markers, and aggregate outcome reporting filterable by provider, protocol, and date range.

Generating evidence export packets for accreditation — one-click PDF or CSV bundles covering readiness checklist, credential snapshots, session log, MADRS metrics, and audit trail.

Getting queue data inConnect a clinic's data sources so queue volumes show up in Cicadence automatically. Three ingestion patterns are supported. See also: API documentation and data integration guide.

Which ingestion pattern is right for my clinic? — overview of CSV, REST API push, and inbound webhook patterns, plus when to use manual entry as a starting point.

CSV import: scheduled report drops — configure a scheduled report export from your EHR or pharmacy system to SFTP, mailbox, or network share; Cicadence polls every 5 minutes. Works with CareTend, PioneerRx, Liberty, McKesson EnterpriseRx, and most EHR reporting layers.

REST API push: send counts from a script or middleware — a short polling script queries your source system and POSTs to PUT /api/v1/queues/:id/volume; updates broadcast to dashboards in real time via WebSocket.

Inbound webhooks: let your system push events to Cicadence — point your EHR's outbound webhook at a Cicadence endpoint; events are field-mapped to queue IDs and verified with HMAC-SHA256 signatures.

Getting StartedSystem requirements, account creation, first-time login and onboarding, installing the Cicadence PWA, and understanding user roles. Cicadence runs in any modern browser and supports iOS 14+ and Android 10+ via PWA install.Common QuestionsWho Cicadence is for, how it integrates with existing systems, how staffing recommendations are calculated, what the Staffing Efficiency Score means, data security and HIPAA readiness, pricing, and how to contact support.Queue ManagementUnderstanding the queue model (Required Staff = Queue Volume / Productivity Target), adding queues, updating queue volume in real time, reading staffing indicators, and deleting queues.Employee ManagementAdding employees, drag-and-drop assignment, quick assign, employee status areas (active, on break, on lunch, off shift), and the employee list with search and filtering.SchedulingCreating schedules, automatic conflict detection (double-booking, overtime, rest period violations), daily / weekly / employee / location views, and time-off requests.Reports and AnalyticsOperational, employee, and scheduling report types, the enhanced analytics dashboard, and real-time metrics including staffing efficiency and processing rates.Admin SettingsOrganization settings, user management, supervisor management, theme and appearance, and billing and subscription configuration.TroubleshootingCommon issues including login problems, real-time updates not working, drag-and-drop on mobile, incorrect report data, PWA installation problems, and how to contact support.