Privacy Policy — CicadenceLast updated: March 4, 20261. IntroductionCicadence is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our operational intelligence platform.2. Information We CollectWe collect account information (name, email, organization), operational data (queue volumes, staffing counts, schedules), usage data (pages visited, session duration), and cookies for session management.3. How We Use Your InformationWe use data to provide the Service, calculate staffing requirements, process payments, send notifications, improve features, and prevent fraud.4. Data IsolationCicadence is multi-tenant. Your organization's data is logically isolated. Users can only access data belonging to their own organization.5. Data SharingWe do not sell personal information. We share data only with service providers (Stripe, hosting), when required by law, during business transfers, or with your consent.6. Data SecurityWe implement encryption in transit, role-based access controls, session management, and regular security reviews.7. Data RetentionAccount data is retained while your account is active. Observability metrics are retained for 90 days. Data is exportable for 30 days after termination.8. Your RightsYou may access, correct, delete, or port your personal data. Contact hello@cicadence.com to exercise these rights.© 2026 Cicadence. All rights reserved.