Walk through the five surfaces Cicadence gives specialty pharmacy operations leaders, plus the REMS Operations compliance module and the integrations layer. Each section explains what the surface does, why it exists, and what it replaces.
See exactly how many cases are sitting in each queue, who's assigned, what the current throughput rate is, and whether you're on track to clear the day's volume. No more end-of-day surprises. No more building dashboards in Excel from three different exports.
Custom reports that show queue throughput trends, staffing efficiency scores, credential compliance rates, and PA backlog aging. The kind of data your VP asks for in quarterly reviews — available without pulling it manually from three different systems.
Four integrated surfaces — center readiness scoring, provider credential tracking, longitudinal MADRS patient outcomes, and tamper-evident evidence export — give you continuous compliance visibility instead of audit-day scrambles. Patient-level data lives only in this add-on module, under a signed Business Associate Agreement — the core platform runs on aggregate operational data.
Cicadence calculates how many people you actually need in each queue based on live case counts and your target throughput — not a static headcount model. When volume spikes, you'll know before it becomes a crisis. When work slows, you'll see the capacity you can redeploy.
Drag-and-drop scheduling with built-in credential verification, conflict detection, and fatigue monitoring. If someone's about to hit their 6th consecutive shift or a certification your accreditation policies require expired last Tuesday, Cicadence flags it before it becomes a compliance issue.
Your team can view their schedule, request time off, bid on open shifts, and swap with a colleague — from their phone. No more texts to the group chat. No more managers fielding swap requests at 6am.
Connect Cicadence to the dispensing, patient management, and credentialing systems you already run. A public REST API with webhooks and documented CSV/API ingestion patterns lets your queue volume and staffing data stay in sync without manual exports; named vendor connectors are on the roadmap.
The tour is auto-play optional with a sticky side-dot progress indicator. Jump directly to any section, then start an interactive demo or request a live walkthrough.