Specialty Pharmacy Queue Intelligence — CicadenceReal-time queue visibility and staffing intelligence for specialty pharmacy ops leaders. See every prior authorization backlog, staff to today's volume, and stop managing by Friday's report.The problemSpecialty pharmacy teams are managing 80-case prior authorization backlogs out of shared spreadsheets — and learning about throughput problems in Friday's standup. Prior authorization queues absorb the most staff-hours of any specialty pharmacy workflow, and spreadsheets give you no warning when a backlog is forming.

80 cases — average PA backlog at peak

35+ minutes per prior authorization

Friday — when most teams learn about it

Three things your team will actually useLive Queue IntelligenceEvery queue — prior authorization, benefit investigation, appeals, refill verification — visible on one screen with current volume, average wait time, and SLA risk. Updated continuously from your pharmacy management system, not from a nightly export.Staffing to Today's VolumeRequired staffing calculated from live case counts and your team's actual processing rates — not last month's average, not a fixed headcount chart.Operational Data You Can Actually UseThroughput trends, efficiency scores, backlog aging, and queue clearance rates — organized for your next QBR, URAC survey, or accreditor visit.Proven on the hardest queues in pharmacyEverything below is Cicadence running specialty pharmacy operations today — prior authorization backlogs, benefits investigation, refill queues, credentialed staffing.Spot a backlog in minutes. Reassign before lunch.What Cicadence is built to change — modeled from published industry benchmarks, not customer claims.

Minutes, not weeks — built to surface queue bottlenecks the hour they form

Up to 80% of chronic overstaffing modeled as removable when teams staff to live queue volume

Up to 90% of the gap between scheduled and required hours modeled as closable with demand-based scheduling

Designed to work with the systems you already runCicadence ingests queue volume from CareTend, PioneerRx, Epic and other EMRs, Salesforce, and CoverMyMeds — through CSV import, the public REST API, and inbound webhooks. All third-party product names are trademarks of their respective owners.Start with visibility. No workflow changes required.Every Cicadence pilot starts in read-only mode — we pull queue data from your pharmacy system and show you what your ops look like in real time. Most teams see their first backlog alert within a week.